EXCHANGES AND RETURNS

IS THERE A CHARGE FOR REQUESTING OR AN EXCHANGE OR RETURN?

EXCHANGES AND RETURNS AT KANCURA FASHION.COM ARE ALWAYS FREE OF CHARGES, USING OUR RETURN METHODS.

HOW LONG DO I HAVE TO MAKE AN EXCHANGE OR RETURN?

ALL RETURNS OR EXCHANGES MUST BE MADE WITHIN 30 DAYS OF THE E-MAIL CONFIRMING SHIPMENT. MORE INFORMATION IN THE “PURCHASE CONDITIONS”
KANCURA FASHION.COM RESERVES THE RIGHT TO REJECT THE RETURNS SENT OR COMMUNICATED BEYOND THE RETURN PERIOD LIMIT, OR ITEMS WHICH ARE NOT IN THE SAME CONDITIONS IN WHICH THEY WERE RECEIVED.

HOW CAN I MAKE AN EXCHANGE OR RETURN?

AT KACURA FASHION STORES: GO TO ONE OF OUR KANCURA FASHION STORES, AS LONG AS THE STORE IS IN SAME COUNTRY IN WHICH THE PURCHASE WAS MADE. YOU WILL BE ABLE TO MAKE A RETURN OR REQUEST AN EXCHANGE IN SIZE OR COLOUR.
AT KANCURA FASHION.COM: GO TO MY ACCOUNT-ORDERS AND RETURNS TO REQUEST AN EXCHANGE IN SIZE OR MAKE A RETURN.
HOME: WE WILL SEND A COURIER YOUR COLLECT RETURN FROM ADDRESS THAT YOU SELECTED.
DROP-OFF POINT: WE WILL SEND A LABEL SO THAT YOU CAN TAKE THE ITEMS YOU WISH TO RETURN TO THE ROYAL MAIL OFFICE.
IF YOU PLACE YOUR ORDER AS A GUEST YOU WILL BE ABLE TO MAKE A RETURN BY ACCESSING THE LINK INCLUDED IN THE ORDER CONFIRMATION EMAIL.

CAN I KEEP THE ORIGINAL ITEMS AFTER HAVING A REQUESTED AN EXCHANGE?

NO, IF 14 DAYS HAVE PASSED SINCE REQUESTING THE EXCHANGE AND WE HAVE NOT RECEIVED THE ORIGINAL ITEMS, YOU WILL BE CHARGED THE AMOUNT USING THE ORIGINAL PAYMENT METHOD.

ONCE I HAVE EXCHANGED AN ITEM, CAN I RETURN A NEW ITEM?

YES, YOU CAN RETURN IT WITHIN 30 DAYS OF THE E-MAIL CONFIRMING SHIPMENT OF NEW ORDER

CAN I EXCHANGE OR RETURN ANY ITEMS?

YES, AS LONG AS IT IS IN PERFECT CONDITION AND HAS ALL ITS LABELS ON IT.
KEEP THE FOLLOWING EXCEPTIONS IN MIND.
SWIMWEAR: MUST INCLUDE HYGIENE STICKER.
UNDERWEAR: UNDERWEAR ITEMS MAY NOT BE EXCHANGED, OR RETURNED, EXCEPT FOR BABY SIZES 0 36 MONTHS.
ACCESSORIES: MUST BE RETURNED IN THEIR FULL ORIGINAL PACKAGING.
FRAGRANCES: MUST BE RETURNED IN THE ORIGINAL SELECTED PACKAGING.

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

YOU WILL RECEIVE THE REFUND IN SAME METHOD PAYMENT USED FOR THE PURCHASE WITHIN APPROXIMATELY 10-14 DAYS, DEPENDING IN YOUR BANK.