GENERAL INFORMATION
IN WHICH COUNTRIES IS IT POSSIBLE TO SHOP ONLINE?
YOU CAN SHOP IN UK,IRELAND,PORTUGAL, SPAIN, FRANCE,ITALY, GERMANY,BELGIUM, HOLLAND, LUXEMBOURG, POLAND, AUSTRIA, SWITZERLAND, ROMANIA, GREECE, BULGARIA, MALTIA, CROATIA, HUNGARY, SLOVENIA, SLOVAKIA, LATVIA, STONIA, CZECH REPUBLIC ,SWEDEN, DENMARK, NORWAY, FINLAND,USA,RUSSIA,MEXICO, CANADA, JAPAN, HONG-KONG,CHINA, SOUTH KOREA,SINGAPORE,VIETNAM,MALAYSIA,MACAU,THAILAND,TAIWAN,TURKEY AND LITHUANIA.
HOW MANY LANGUAGES IS IT POSSIBLE TO BROWSE IN?
THE KANCURA FASHION.COM BROWSING LANGUAGES ARE: PORTUGUESE, SPANISH, GALICIAN,CATALAN,BASQUE,ENGLISH,FRENCH, ITALIAN, GERMAN,GREEK, POLISH,BULGARIAN,ROMANIAN,CROATIAN,SLOVAK,CZECH,LATVIAN,STONIAN,LITHUANIAN,DUTCH,SWEDISH,DANISH,NORWEGIAN,RUSSIAN,KOREAN,CHINESE,JAPANESE,VIETNAMESE,THAI AND TURKISH.
ARE THE ONLINE STORE PRICES THE SAME AS THOSE IN MY USUAL KANCURA FASHION STORE?
YES, BUT IF THERE IS ANY DIFFERENCE BETWEEN THE PRICES SHOWN ON THE WEBSITE AND THOSE MARKED ON THE LABEL, ON THE CLOTHES. THE CORRECT PRICE WILL BE THE ONE SHOWN ON THE PURCHASE TICKET.
WHAT IS YOUR PRICE ADJUSTMENT POLICY?
PRICE ADJUSTMENTS WILL NOT BE DONE FOR ITEMS WITH A REDUCED PRICE.
ARE OUT-OF-STOCK ITEMS RESTOCKED?
IF AN ITEMS IS OUT OF STOCK, WILL TRY TO RESTOCK IT AS SOON AS POSSIBLE. IF NO STOCK IS AVAILABLE, IT WILL BE REMOVED FROM THE WEBSITE.
WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN PHOTO?
YES, EXCEPT IN THE CASE OF PRODUCTS WHICH ARE HANDCRAFTED IN WHICH THERE MAYBE SLIGHT DIFFERENCES IN FINAL PRODUCT.
CAN I SEND AN ORDER WITH A GIFT RECEIPT?
YES, YOU JUST NEED TO CHECK THE BOX [GIFT RECEIPT] ON THE SHOPPING BASKET PAGE. FOR MORE INFORMATION, PLEASE SEE [GIFT RECEIPT-CLICK IT TO OPEN] SECTION.
IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION VIA EMAIL ABOUT KANCURA FASHION’S LATEST NEW PRODUCTS AND OFFERS?
YES, BY SIMPLY CLICKING ON NEWSLETTER YOU WILL RECEIVE INFORMATION ON KANCURA FASHION’S LATEST PRODUCTS, LOOKBOOK AND EVENTS.
CAN I CANCEL MY KANCURA FASHION NEWSLETTER SUBSCRIPTION?
YOU CAN EASILY CANCEL YOUR KANCURA FASHION’S SUBSCRIPTION BY CLICKING ON THE NEWSLETTER MENU. FILL IN THE DETAILS AND SELECT SEND.
HOW DO I RECOVER MY FORGOTTEN PASSWORD?
IF YOU HAVE FORGOTTEN YOUR PASSWORD, YOU CAN RECOVER IT IN THE LOGIN SECTION. YOU WILL RECEIVE AN EMAIL WITH YOUR NEW PASSWORD.
HOW CAN I BE SURE THAT I HAVE MADE MY PURCHASE CORRECTLY?
ONCE YOU HAVE PLACED YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL. YOU DO NOT RECEIVE AN EMAIL, CONTACT OUR CUSTOMER SERVICE
CAN I TRACK MY ORDER?
YES, YOU CAN SEE UPDATED STATUS OF YOUR ORDER IN RIGHT TIME, TO DO THIS, GO TO THE “MY ORDER”SECTION IN YOUR ACCOUNT. IF YOU ARE NOT REGISTERED, CLICK ON THE “ORDER INFORMATION”LINK IN THE INFORMATION EMAIL SENT TO YOU.
CAN I REMOVE ITEMS FROM MY ORDER?
YES, YOU CAN DELETE ANY UNWANTED ITEMS FROM YOUR SHOPPING BAG AS LONG AS THE ORDER HAS NOT BEEN PROCESSED YET.
CAN I CANCEL MY ORDER?
YES, YOU CAN CANCEL YOUR ORDER AS LONG AS STATUS ALLOW YOU TO DO SO. TO DO THIS GO TO THE “MY ORDERS” SECTION IN YOUR ACCOUNT. IF YOU ARE NOT REGISTERED, CLICK ON THE “ORDER INFORMATION” LINK IN THE CONFIRMATION EMAIL SENT YOU AND CLICK CANCEL.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?
KANCURA FASHION.COM ONLY SELLS ITEMS IN PERFECT CONDITION SO IN THE RARE EVENT OF RECEIVING A FAULTY ITEM, PLEASE CONTACT OUR CUSTOMER SERVICE
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
IF YOU WERE ACCIDENTALLY RECEIVE AN ITEM THAT YOU DID NOT ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE.
TECHNOLOGY
WHICH INTERNET BROWSERS SHOULD I USE TO VIEW THE KANCURA FASHION WEBPAGE CORRECTLY?
THE KANCURA FASHION WEBSITE IS OPTIMISED TO BE VIEWED WITH GOOGLE CHROME 44 OR LATER, SAFARI 8 OR LATER, MOZILLA FIREFOX 45 OR LATER, MICROSOFT INTERNET EXPLORER 11 OR LATER AND MICROSOFT EDGE 12 OR LATER.
YOU CAN INSTALL THE LATEST VERSIONS OF EACH BROWSER VIA THE FOLLOWING LINKS:
GOOGLE CHROME.
SAFARI.
MOZILLA FIREFOX.
MICROSOFT INTERNET EXPLORER.
MICROSOFT EDGE.
WHAT SCREEN RESOLUTION DO I NEED?
1.024 IN WIDTH X 768 IN HEIGHT AND ABOVE.
IS IT SAFE TO SHOP ON KANCURA FASHION ONLINE?
YES, YOU CAN SHOP WITH TOTAL PEACE AND HEART AS WE MAKE EVERY EFFORT TO ENSURE WE HAVE THE RESOURCES THAT GUARANTEE THE SECURITY OF YOUR PURCHASES AND DETAILS.