GIFT CARD

WHERE CAN I USE A GIFT CARD?

YOU CAN USE IT IN ANY KANCURA FASHION SHOP AND AT KANCURA FASHION.COM.

CAN I USE A GIFT CARD IN A DIFFERENT COUNTRY FROM WHERE IT WAS BOUGHT?

NO, THE GIFT CARD CAN ONLY BE USED IN THE SHOPS AND KANCURA FASHION.COM WEBSITE OF THE COUNTRY WHERE IT WAS BOUGHT.

WHERE CAN I GET THE FOLLOWING INFORMATION: BALANCE EXPIRY DATE AND LATEST MOVEMENTS?

ON THE MENU “GIFT CARD”- “CHECK BALANCE”. YOU NEED TO ENTER YOUR CARD NUMBER (16 DIGITS) AND CCV (3 DIGITS).

WHAT HAPPENS IF I LOSE MY GIFT CARD?

THE GIFT CARD IS BEARER DOCUMENT. KANCURA FASHION WILL NOT REPLACE THE CARD IF IT IS STOLEN, LOST OR DAMAGED.

CAN I TOP-UP A GIFT CARD?

NO, THE AVAILABLE BALANCE WILL INCREASE IF AN ITEM IS RETURNED THAT WAS PAID FOR WITH THE SAME CARD.

HOW DO I USE A GIFT CARD AT KANCURA FASHION.COM?

SELECT PAYMENT METHOD “GIFT CARD” AND ENTER THE CARD NUMBER (16 DIGITS) AND THE CVV (3 DIGITS).

HOW DO I USE AN E-GIFT CARD IN A SHOP IF RECEIVED IT BY EMAIL?

YOU CAN PRINT THE CARD AND SHOW IT TO THE CASHIER WHEN YOU WANT TO PAY OR YOU CAN SHOW IT DIRECTLY ON THE YOUR MOBILE PHONE

HOW DO I ACTIVATE A PHYSICAL GIFT CARD BOUGHT AT KANCURA FASHION.COM?

WHEN YOU NEED TO PAY IN A SHOP OR ONLINE WE WILL ASK YOU FOR THE LAST FOUR DIGITS OF YOUR MOBILE PHONE TO ACTIVATE THE CARD. THIS INFORMATION WILL ENABLE THE BUYER TO PROCEED WITH THE PURCHASE. YOU CAN ALSO ACTIVATE IT IN THE SECTION “GIFT CARD”- “ACTIVATED CARD”

WHY COULD MY GIFT CARD BE REJECTED?

YOUR GIFT CARD COULD BE REJECTED FOR THE FOLLOWING REASONS:
THE CARD MAY HAVE EXPIRED. CHECK THAT YOUR HAS NOT EXCEEDED ITS EXPIRY DATE.
THERE COULD BE NO BALANCE LEFT IN YOUR CARD.CHECK SECTION “GIFT CARD”- “CHECK BALANCE”
THE DETAILS ENTERED COULD BE INCORRECT. CHECK THAT YOU HAVE FILLED IN ALL THE REQUIRED FIELDS CORRECTLY.

DO I NEED TO KEEP A USED CARD?

YES, KEEP IT IN CASE YOU NEED TO RETURN AN ITEM BOUGHT WITH CARD.

CAN I ATTACH A MESSAGE OR TEXT TO THE GIFT CARD?

YES, IN CASE OF E-GIFT CARD YOU CAN WRITE A SHORT TEXT.

CAN I RETURN A PHYSICAL GIFT CARD AND A VIRTUAL GIFT CARD BOUGHT ONLINE?

UNUSED GIFT CARDS MAYBE RETURNED WITHIN 30 DAYS FROM DATE OF E-MAIL CONFIRMING SHIPMENT IN CASE OF A PHYSICAL GIFT CARD, OR FROM OF DISPATCH BY KANCURA FASHION IN CASE OF A VIRTUAL GIFT CARD.
IF RETURN IS MADE THROUGH KANCURA FASHION.COM YOU DO NOT NEED TO SEND PHYSICAL THE CARD. WE WILL AUTOMATICALLY CANCEL THE CARD AND YOU MAY DESTROY IT.

WHAT HAPPENS IF I RETURN AN ITEM BOUGHT AT KANCURA FASHION.COM WITH A KANCURA FASHION GIFT CARD?

THE REFUND WILL BE ADDED TO EXISTING BALANCE ON THE CARD, IF THE CARD STILL EXISTS AT TIME OF THE RETURN. IF FOR SOME REASON IT NO LONGER EXISTS, THE REFUND WILL BE MADE TO A KANCURA FASHION CREDIT VOUCHER CARD.