GIFT RECEIPT
A GIFT RECEIPT ENABLES YOU TO SEND AN ORDER TO RECIPIENT WITHOUT THE ARTICLE’S PRICES LISTED, AND OPTION OF ADDING A PERSONALISED MESSAGE.
THE PERSON WHO RECEIVES THE GIFT CAN MAKE EXCHANGES OR RETURNS IN ONE OF OUR KANCURA FASHION STORES OR THROUGH OF KANCURA FASHION.COM. THE AMOUNT OF RETURNED ITEMS WILL BE REFUNDED IN THE FORM OF A VOUCHER RECEIPT ( IF YOU RETURN THEM IN THE STORE) OR A VOUCHER CARD SENT BY EMAIL) ( IF CHOOSING TO RETURN VIA COURIER FROM HOME)
HOW DO I PLACE AN ORDER AND INCLUDE A GIFT RECEIPT?
IF YOU WANT TO PLACE AN ORDER FOR A GIFT, JUST CHECK THE BOX LABELLED “SEND A GIFT” IN THE SHOPPING BAG. THIS OPTION IS NOT AVAILABLE IF YOU INCLUDE A GIFT CARD.
CAN I SEND A MESSAGE TO RECIPIENT OF THE ORDER?
YES, WHEN YOU SELECT THE GIFT RECEIPT OPTION IN THE SHOPPING BAG.YOU CAN ENTER A SHORT MESSAGE THAT WILL BE PRINTED AND INCLUDED WITH YOUR ORDER.
HOW CAN RECIPIENTS FIND OUT THAT THEY WILL RECEIVE A GIFT?
WHEN YOU PURCHASE A GIFT YOU MAY ENTER THE TELEPHONE NUMBER OF THE PERSON WHO WILL RECEIVE IT SO THAT THEY MAY TRACK AND MONITOR THE STATUS OF THE DELIVERY.
IF YOU PREFER, YOU MAY ENTER YOUR OWN DETAILS AND YOU WILL RECEIVE THE ORDER STATUS INFORMATION.
WHAT IS THE DEADLINE FOR MAKING RETURNS?
THE DEADLINE FOR MAKING RETURNS IS, ONE MONTH AFTER THE DATE APPEARING ON THE GIFT RECEIPT.
HOW CAN I PAY WITH A VOUCHER RECEIPT OR VOUCHER CARD I RECEIVE AFTER MAKING A RETURN?
IF YOU ARE USING A VOUCHER RECEIPT OR A VOUCHER CARD TO MAKE YOUR PURCHASE, PLEASE CHOOSE “GIFT CARD”AS THE METHOD OF PAYMENT.
HOW CAN THE RECIPIENT RETURN AN ORDER SENT WITH THE GIFT RECEIPT?
THE RECIPIENT MAY RETURN THE ORDER BY TAKING IT TO ANY OF OUR KANCURA FASHION STORE IN THE SAME COUNTRY WHERE THE ORDER WAS PURCHASED OR BY REQUESTING A PICK-UP THROUGH THE GIFT RECEIPT SECTION OF OUR WEBSITE.
HOW DOES THE RECIPIENT RECEIVE THE RETURN?
THE REFUND IS ISSUED IN THE FORM OF A VOUCHER RECEIPT FOR ITEMS RETURNED IN A KANCURA FASHION STORE.
IF RETURN IS MADE VIA COURIER FROM HOME, THE REFUND IS ISSUED IN THE FORM OF A VOUCHER CARD WHICH IS SENT BY EMAIL.
CAN I RECEIVE THE REFUND BACK TO THE ORIGINAL PAYMENT METHOD?
YES, IN THAT CASE, INSTEAD OF USING THE GIFT RECEIPT, PLEASE USE THE INVOICE THAT YOU CAN DOWNLOAD FROM MY ACCOUNT IN KANCURA FASHION.COM.