DELIVERY

WHERE CAN I RECEIVE MY ORDER?

IT CAN BE SENT TO AN ADDRESS SELECTED BY YOU [HOME, WORK ETC. -NEVER A PO BOX] OR TO KANCURA FASHION STORE OF YOUR CHOICE. WE ONLY DELIVER UK MAINLAND AND NORTHERN IRELAND.

CAN THE DELIVERY COUNTRY BE DIFFERENT FROM THE PURCHASE COUNTRY?

NO, THE DELIVERY COUNTRY MUST ALWAYS BE THE SAME COUNTRY IN WHICH THE PURCHASE WAS MADE.

HOW LONG WILL MY ORDER ARRIVE?

DELIVERY TIMES DEPEND ON THE TYPE OF DELIVERY SELECTED.
A) – PICK UP IN THE STORE (LATER) IN STORE OF YOUR CHOICE IN 2-3 WORKING DAYS.
B) – NEXT DAY: ALL ORDERS PLACED BETWEEN MONDAY AND FRIDAY BEFORE 7:00PM (24H/48H NORTHERN IRELAND AND REMOTE AREAS).
C) – DROP POINT: IN 2-3 WORKING DAYS.
D) – NEXT DAY LONDON: ALL ORDERS PLACED BETWEEN MONDAY AND SATURDAY BEFORE 2:00PM.

HOW MUCH DO I PAY FOR DELIVERY SERVICE?

A)- PICK-UP IN STORE-FREE.
B)- NEXT DAY- 4.00 GBP FREE (ORDERS OVER £50.00 GBP)
C)- DROP POINT: 4.00 GBP FREE (ORDERS OVER £50.50 GBP)
D)- SAME DAY LONDON- (£10.00 GBP)

CAN I TRACK MY ORDER?

YES, IN THE “MY ORDERS” SECTION IN “MY ACCOUNT” YOU CAN SEE STATUS OF YOUR ORDER. IF YOU ARE NOT REGISTERED, CLICK ON THE “ORDER INFORMATION” LINK IN THE CONFIRMATION EMAIL SENT TO YOU TO SEE THE STATUS OF YOUR ORDER.

WHAT IS THE HOME DELIVERY PROCESS?

IF YOU HAVE CHOSEN STORE DELIVERY , WE WILL SEND YOU AN EMAIL CONFIRMING THAT YOUR ITEM HAVE BEEN DESPATCHED (WHEN YOUR ORDER LEAVES THE WAREHOUSE), ANOTHER WITH THE TRACKING NUMBER (WITH A LINK TO THE COURIER’S WEB PAGE) AND FINALLY THE COURIER WILL SEND YOU A TEXT MESSAGE OR EMAIL TO INFORM YOU OF YOUR DELIVERY.

WHAT IS THE STORE DELIVERY PROCESS?

IF YOU HAVE CHOSEN STORE DELIVERY, WE WILL SEND YOU A TEXT MESSAGE WHEN YOUR ORDER HAS ARRIVED (YOU WILL HAVE 15 DAYS TO COLLECT IT). IT IS NECESSARY TO SHOW THE ORDER NUMBER AND THE ID OF THE PERSON WHO COLLECTS THE PARCEL.